Is a Facebook Messenger Bot Right for Your Business?
Have you heard of Facebook Messenger bots or seen them in action? It’s a very interesting technology that allows a brand to connect directly with their consumers to help them…
Top Tips Tuesday: 10 Online Customer Service Mistakes
Making customer service mistakes can be detrimental to the long-term success of your business. If you want to provide excellent customer service, you need to know the types of customer…
How Important is Communcation to your Business Success?
Every aspect of your business relies on your communication. This includes: Your business plan sales copy e-mails website phone calls your marketing plan And, even more importantly, your customers. How…
Customer Satisfaction: Essential to your Online Business
No matter what your business, providing customer service is essential to building your reputation. Entrepreneurs sometimes overlook the importance of customer service. People don’t like feeling as if they are just…