Running a successful business isn’t easy. It takes dedication, hard work, and a real focus on providing awesome customer service. In today’s world, where customers have more choices than ever, great service can be the thing that makes your business stand out. Building Real Connections Customer service isn’t just about making sales—it’s about building relationships….
Building a successful business is no easy feat. It requires dedication, hard work, and a focus on providing exceptional customer service. In today’s competitive market, where customers have more choices than ever before, delivering top-notch customer service can make all the difference in setting your business apart from the rest. Creating genuine connections with your…
How do you handle customer onboarding and support? Do you continue to nourish the relationship once a prospect has decided to purchase? I have worked with many entrepreneurs who offer similar services and have comparable credentials but see very different results. A primary factor in this is their customer support system. I’m sharing two stories…
A popular phrase in the direct sales world is, “The fortune is in the follow up,” and it holds true in the for entrepreneurs, too. Just think about the impression you make when someone signs up to your list, downloads your lead magnet, then they never hear from you again. They’ll forget about you in…
Your time has value. Time you spend with one client could easily be spent taking care of administrative tasks or working with other clients. So, when you have a client that misses appointments and deadlines, it diminishes the value of your time. Fortunately, addressing the problem is an easier fix than many entrepreneurs realize. Follow…
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In my work with clients I often set up the systems needed to run a business efficiently. There are really only 3. It’s a simple, proven system that works to fill your funnel and keep the clients and money coming in, predictably and consistently. The video below is a webinar I presented on the topic…
How do you handle customer onboarding and support? Do you continue to nourish the relationship once a prospect has decided to purchase? I have worked with many coaches who offer similar services and have comparable credentials but see very different results. A primary factor in this is their customer support system. I’m sharing two stories…
Making customer service mistakes can be detrimental to the long-term success of your business. If you want to provide excellent customer service, you need to know the types of customer service mistakes that are common, as well as how to avoid or fix them. This list will give you that opportunity. Mistake #1: Making Them…
Inaction is the death of any business. Without taking regular action every single day to grow your business, inaction will cause your business to become stagnant. Clients will disappear, your sales funnel will be empty, and your revenue will dip to zero in a heartbeat. Avoid this scenario! Here are five money-making action tasks you…
